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What I wish I had known 30 years ago …

I have been asked to share with a group of young people, future leaders, a few tricks and tips for what I think of as ‘effective professional communication’. Nine Top Tips for Communicating Strategically I think the following rules cover anything from job interviews to fundraising pitches, conversations with teachers or negotiations for an internship. […]

Boomerang Phrases and the Art of Influence

There it is again, leading the news. I have lost count of the number of times I heard the ‘reset’ phrase in the last week. As Lee Cain walked out of Number 10 the phrase started to do the rounds: When Cain was followed by Cummings, every political player or commentator it seemed, led perhaps […]

A Catch in the Throat

Watching Kamala Harris’ victory speech from my settee on the other side of the Atlantic, I felt emotion rise in my chest to the extent that for a few moments I couldn’t speak. And yet this is a woman I know very little about. I am not an American and while I care about the […]

The Problem of Rapport and Zoom: My Seven Top Tips

How do you create rapport over Zoom?  I hear this question from all sorts of people, most days.  Some are genuinely asking, and some are already resigned to it just not being possible. Rapport Online is Entirely Possible Well, it is something I have spent a lot of time thinking about and also done a […]

The Two Faces of a Negotiation

Brexit talks remind us that there are always two faces to negotiation. What you say in public and what you say in private. In western democracies, there is an assumed right to know what is going on in negotiations involving governments, unless there are very good reasons why not. Journalists shout questions, ask repeatedly and […]

David Lammy MP – One to Watch

David Lammy MP is a new name on my list of good media operators. He seems to strike the right balance of being no-nonsense, plain-speaking and colloquial without losing party discipline. He is also very gutsy about not answering the questions he doesn’t want to answer. David Lammy appeared on the Andrew Marr Show (again) […]

Choosing Words to Feed the News Monster

Craft your quotes before you go anywhere near a journalist. Use interesting language to highlight a key point but be boring on the stuff you don’t want to see online, in print or on the airwaves. This is how media-savvy people operate. Crafted quotes from the last week ‘Moonshot’ and ‘Rule of Six’ are both […]