Media training has long had its critics among journalists. As far back as 2001, Anne Robinson’s appearance on the TV show Room 101 became infamous for sparking hundreds of complaints when she nominated ‘the Welsh’ for fictional oblivion. What has largely been forgotten is that she also included media training on her list.
Media training often misunderstood
That acrimony has continued over the years with several of my former journalistic colleagues – on hearing I had ‘gone over to the dark side’ to become a media trainer – grumbling that ‘all it does is teach people how to avoid answering the questions’.
Alastair Stewart is just wrong
TV presenter Alastair Stewart illustrated this misconception again recently when offering advice on how to prepare, as a subject matter expert, for an interview. (The whole piece is at Jul28 on his Facebook page but as he is a prolific social media user it is hard to find! ) His top tip was “listen to the questions and answer them” rather than go in “with a predetermined set of must-make points”. And yet two of his other tips, “you know more than your audience” and “you won’t have long” run counter to his first point and highlight exactly why most people do need GOOD media training.
Experts know too much
In nearly 30 years of journalism and media training I can’t remember coming across an interviewee who didn’t know their subject matter. In fact, the problem is usually quite the reverse; they know it so well that they can’t see the wood for the trees! During the initial interview in a media training session people often give rambling answers while they desperately try to make their point. Alternatively, some are virtually monosyllabic, assuming that lots of interesting information is ‘too obvious to mention’. Indeed many experts, particularly from the worlds of academia, science and technology, believe that ‘the facts speak for themselves’ and are surprised when, for most people, they actually don’t. Good media training is about helping people distil everything they know down into short, coherent points that they can deliver in a matter of seconds, in a way that a general audience can understand.
It’s also about sense-checking the way people talk and the language they use. I have lost count of the times when having asked what should be the simple question ‘What does your company do?’ I received an answer along the lines of:
‘We create compelling customer journeys by engaging with our clients and offering end-to-end solutions. We optimise operations and help our clients transform their value proposition.’
Virtually every sector and every business is full of jargon and acronyms that mean absolutely nothing to outsiders and what critics of media training fail to realise is that not everyone is a natural communicator who can switch easily from ‘the day job’ to being a media star.
Media interviews are often turned down
In fact, the world of the journalist is completely alien to most people and, as a result, many turn down an interview through fear. I often hear ‘What if I say the ‘wrong’ thing?’ and ‘What if they ask me something I don’t know? I don’t want to look stupid.’ Alastair Stewart’s view that interviewees should not have some predetermined talking points and, instead, simply answer the questions, ignores the reality of many expert’s experience – that their interviews were frustrating because they felt the journalist didn’t ask the right questions so the interview never really got going. Having some carefully thought out points that are well crafted, with proof points backed up by good examples, ensures an interview can be a win-win situation for both the journalist and the expert. For most interviewees this doesn’t happen magically on the spot, it is the product of good media training.
If you would like to book media training please call us on +44 (020) 7099 2012.
Alastair Stewart image from YouTube