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PR and the role of the enemy

November 14, 2017/1 Comment/in Blog /by Lindsay Williams

Theresa May stood up at the Lord Mayor’s banquet at London’s Guildhall on Monday evening and accused Russia of seeking to weaponise information: using fake stories and photo-shopped images to sow discord in the west. She added meddling in elections and hacking the Danish Ministry of Defence, the Bundestag and others to the list of inappropriate international activities. The full speech is here.

PR and the role of the enemy: case study

Theresa May pictured with Vladimir Putin in 2016. Now she accuses him of trying to destabilise western democracies.

Now, I have been going on, in private, about Russia’s likely meddling in both the Brexit referendum and the last UK general election for a considerable period of time. I am not close to power so I have no proof but there is enough evidence out there to make me deeply suspicious. But no one was talking about it: until now.

I was extremely thrilled last week when I saw the cover of that excellent round up of the week’s news The Week.

And I am pleased that the Prime Minister of the day is now raising the alarm about the likely, sinister action of Russia; using social media (and particularly social media bots), fake news and other tactics to destabilise western democracies.

But I am deeply suspicious about the timing of Mrs. May’s sudden apparent interest in this.

PM criticises Russia, but why now?

The information about suspected Russian meddling has been around for months if not more. It is true the press were writing more about it this month but there was no major new information. It seems Edward Lucas of the Times brought it into the mainstream (sadly this article is behind The Times paywall). I wonder if it just popped into his head or whether someone in Whitehall sowed the seed.

The question is, why is Mrs May speaking about this now?

Well as a cynic, I would answer that it is because the government needs an enemy to unite us. One that is not anything to do with our negotiating partners in the Brexit talks. And here we have it: President Putin and the threat to the international order. As a political or PR tactic it is as old as the hills. Here is an article in Psychology Today that explores this very issue.

Headlines about Russia’s meddling are ‘manna from heaven’ for an embattled Prime Minister who has on her hands rumbling sex scandals, the Paradise Papers, stalled Brexit talks and forced cabinet reshuffles due to amateur empire building by the former Minister for the Department of International Development. And that is before we get to the Boris and Gove double act. My guess is that the Russia section of the speech was suggested or developed by Robbie Gibb ( who I blogged about back in July) to give Mrs. May a few benign headlines. And it certainly worked.

The hypocrisy of Blair: PR lessons from a reviled politician

September 12, 2017/4 Comments/in Blog /by Lindsay Williams

‘The hypocrisy of Blair’ was the headline in The Sun on Monday this week, giving readers their weekly dose of outrage. Trevor Kavanagh, former political editor and now a columnist, wrote a stinging and vitriolic condemnation of the former Prime Minister for daring to suggest that there were ways to control immigration that might satisfy those who voted to leave the EU – and therefore mean Britain didn’t have to leave after all.

Outrage

Tony Blair suggests much stricter immigration controls for EU citizens to satisfy angry UK voters: “Paradoxically, we have to respect the referendum vote to change it,” he explains. If he had sold his own children into the sex trade it’s difficult to imagine more personal and outraged coverage in some areas of the media. For example this story from the Express.

Blair appears to have grown a Teflon skin, which may be why he is such a strange colour. Defending him is a mug’s game so I am not going to waste my words, although I still think he is one of the most brilliant communicators of his generation, if not of his century.

Tony Blair: defending him is a mug’s game but he is still a brilliant communicator.

But it does, once again, throw the spotlight on whether it is ever possible to change your mind in public – over a major issue – and not get completely ridiculed. It seems there is, in the somewhat skewed moral code of journalists, no bigger crime than to change your mind. This is, of course, irrational on many levels and was tackled in the last century in a quote attributed to economist John Maynard Keynes :

‘When the facts change, I change my mind. What do you do, sir?’

Flip-flops and U-turns

I have written about this before two years ago (click here if you are interested) but the moral of the story is clear: you do not want to make public U-turns or flip-flops lightly because journalists will be likely to put it in a headline and suggest you are losing face, incompetent or an idiot.

If you do need to do it, it needs careful planning, crafted arguments or messages and robust answers to the obvious question of: ‘why have you changed your mind’, and ‘how often you have been wrong before’ etc. Blair, of course, had all these ready for his interviews on Sunday – plus a dose of humility, which is a good side dish in these circumstances. If you can get past any personal animosity to him, this interview on Andrew Marr on Sunday (available only until 19^th October) is a good watch. No question is ever ignored but the prepared messages are always also inserted in such a way that you can’t spot the join. There is lots of careful phrasing and the usual rationale and inclusive tone. In its way, it is a masterpiece.

If you need help messaging some difficult announcement, or just want to rehearse, the Media Coach team stand ready to help!

Photo of Tony Blair used under creative commons licence.

Post-Truth Era: weaponising numbers!

December 9, 2016/1 Comment/in Blog /by Laura Shields

Post-Truth era communications hold a particular challenge for companies whose marketing is based on some form of science or data. How should companies communicate in the Post-Truth era, particularly when it comes to the use of numbers?

For a re-cap of how Lindsay and I view ‘Post-Truth’ please see our previous posts here and here.

Post-truth era communications: case study

As a case study, let’s look at the most famous Post-Truth number; the £350 million a week that the Vote Leave campaign continued to claim the UK sends to Brussels even after it was debunked as ‘misleading’ by the UK Statistics Authority.

Here are some lessons for communicators.

Post-truth numbers are not about factual accuracy

It didn’t matter and it didn’t hurt the Leave Campaign that the £350mn figure wasn’t true. By keeping it out there, the campaign intended to create confusion and crowd out Remain messages and arguments. Like its larger cousin (fully fledged fake news articles), the £350mn figure is part of a broad family of misinformation that is designed to muddy the waters. The Russians even have a military term for it- maskirovka.

Post-truth numbers are about forcing opponents onto the defensive

In his 2004 book Don’t Think of An Elephant, cognitive linguist George Lakoff argued that conservatives are much better at winning arguments than liberals because they use powerful language to frame their ideas (e.g. ‘tax is theft’) and then force their opponents to argue on that territory (as opposed to the ‘tax is investment’ argument ). The £350mn is the numerical equivalent of a linguistic frame. It forced the Remain campaign to come out and argue that the number wasn’t true, which kept the conversation going and also kept the idea that it might be alive in people’s heads.

Post-truth numbers link to a powerful organising story

The £350mn figure evoked powerful images associated with the deeply embedded Eurosceptic tropes of waste and a lack of financial control. Throw in the NHS (the ultimate British identity meme*) and the figure goes from being an example of hard data to an expression of the powerful and simple story.

Paul Stephenson was Communications Director of the successful Vote Leave campaign.

All three of these ideas are on the record in a recent article by Paul Stephenson, the Communications Director for Vote Leave:

“Of course, our campaign claim of the now infamous £350 million a week that Britain sends to the EU was not completely accurate … The Remain campaign couldn’t stand it. They constantly tried to rubbish these official statistics and accused us of ‘lying.’ These attacks were entirely counterproductive for them; it kept the debate focused on an area where we were strong: just how many hundreds of millions of pounds the U.K. gives the EU every week.”

So, the question still remains as to whether companies should engage in these kinds of tactics.

And quite simply the answer is no.

Donald Trump isn’t even in office and Brexit hasn’t yet happened, so no one knows what, if any, price will be paid by the members of the public who did believe what they were saying. But organisations that have shareholders and/or regulatory constraints will almost certainly get clobbered for putting bad information into the public domain.

Post-truth era communications: a commercial case study

Equally damaging is withholding information that could contradict the powerful story which a company uses to justify its ‘social licence’. Like many others, I have been gripped by the downfall of Theranos, the ‘revolutionary’ US blood testing company founded by Elizabeth Holmes, a 19 year old Stanford dropout who managed to convince the stalwarts of Corporate America (including Rupert Murdoch and Henry Kissinger) to either invest or be on her board. Worth an estimated $9bn by the age of 32, Holmes’ built the notoriously secretive company’s brand on an ‘emotion-drenched-story’ which lacked the transparent data to support it. The image was shattered when the Wall Street Journal started digging around for numbers and discovered that the supposedly ground breaking blood testing technology was in fact deeply flawed.

Companies are right to see storytelling and emotion/issue based campaigning as a way of engaging the public around the issues they care about. And planting memes and tropes* over a period of years can be incredibly helpful for shaping public opinion around core images and ideas (particularly if supported by a willing media).

But when it comes to hard numbers they should never weaponise them. Handled badly they can go off on in the wrong hands and cause injury, not just to the public but also to the user.

For the record here are a couple of definitions:

*A meme is an element of culture (it can be a video, an institution, or a type of behaviour) that is shared, copied or mimicked by lots of people.

A trope is a figure of speech, a metaphor and sometimes a cliché. It’s a shorthand for something the audience will instantly recognise. It has a slightly different meaning in politics, literature and TV drama.

As those of you that read this blog regularly will know, the Media Coach team don’t just teach people where to look and what to wear on TV. We offer a broad range of bespoke media and presentation training workshops and message building sessions – all run by experienced communications professionals. If you need help building or refining messages just give us a call.

Media training basics: don’t shoot the messenger

December 5, 2016/0 Comments/in Blog /by Eric Dixon

Media training basics include understanding that interviews with journalists are an opportunity rather than a threat.

Sure, there are potential pitfalls and problems that you might encounter in the course of the conversation, but the key point to realise is that you have been selected as an opinion leader, with a chance to influence what others think.

With this in mind, it would be madness to criticise the very broadcaster that is providing you with the interview opportunity. Nevertheless, a surprising number of interviewees seem to forget or ignore this and waste time shooting the messenger.

Media training basics: case study

Media Training Basics Don't Shoot the Messenger

Peter Bone MP used an interview on BBC Radio 4 PM programme to criticise the ‘pro-EU’ stance of the BBC

Take Peter Bone, for example – a politician since 1977 and an MP since 2005. The Conservative member for Wellingborough is a prominent Eurosceptic and has been through countless interactions with the media. He was invited onto a recent edition of Radio 4’s PM programme to discuss comments made by Brexit secretary David Davis that day, suggesting the government was not ruling out paying into the Brussels budget in exchange for access to the single market.

Presenter Eddie Mair asked Mr Bone what he thought of what had been said – a gentle, easy opening question that should have provided him with an opportunity to say almost anything he liked on the subject.

Media training basics: why waste easy questions?

But within his first answer, Mr Bone had dismissed the story as people “clutching at straws” who were “desperate for any news”. This is never a good tactic. Journalists hate being told what constitutes a story – and from the listeners’ point of view, it’s reasonable to assume that anyone agreeing to be interviewed believes there is something to talk about.

Then when Eddie Mair pushed him a little harder (“forgive us for listening to what government ministers say and trying to interpret them on behalf of the listeners”), Mr Bone responded, “It is the BBC, of course, and I know you’re terribly, terribly pro-EU.”

Suddenly the debate switched from discussing access to the EU single market to the manner in which the BBC was covering the issue:

Peter Bone: “There you see – there we go again: BBC – pro-EU hat on, you just can’t see reality…”

Eddie Mair: “Is it easier to bash the BBC than to deal with the question?”

Peter Bone: “I don’t have to bash the BBC because it’s unmitigating (sic) pro-EU…. I mean, it’s just the way you start these reports…”

Eddie Mair: “Have you seen reports in The Telegraph posing the same questions?”

You can hear the interview here until the end of December 2016.

Listeners on both sides of the debate will resent this approach – especially as the only other interviewee on the subject was fellow-Brexiteer Mark Littlewood, the Director General of the free-market think tank The Institute of Economic Affairs. What’s more, soundbites introducing the article had come from Michael Gove, Priti Patel, Nigel Farage, David Davis and Ian Duncan Smith – not a Remainer in sight.

Bone should have known better and kept his powder dry. When landing a key message should be your strategic purpose, it’s a waste of ammunition to target the media instead. Doing so frustrates interviewers who spend time dodging the bullets, and alienates the audience who are left wondering what the battle was all about.

Expecting a radio interview opportunity to come up in the near future? I and the team of trainers at The Media Coach have years of broadcast news experience; we can prepare you for a radio or TV interview and ensure you avoid making such basic mistakes.

Photos used under creative comms licence

Post Truth era: the problem of trust

September 23, 2016/0 Comments/in Blog /by Laura Shields

The Post Truth era: we all recognise the symptoms around us. But the challenge facing professional communicators is how to build real trust in the Post Truth era?

Lindsay has already written about the EU Referendum and the apparent disregard for facts and expert opinion that was paraded around with something bordering on glee by the Vote Leave campaign. It’s an approach we are seeing replicated by Donald Trump in the US Presidential elections and also by populists both in Europe and further afield (the new President of the Philippines being an example of this).

Donald Trump has consistently ignored or distorted facts in his Presidential campaign bid

The premise, according to despairing commentators, is that we are at a point where the ‘public’ now trust those who speak in authentic plain language (usually this means hyperbolic soundbites), appeal to emotion and ‘feel’ rather than think their way to a decision. Chuck in a bit of neuroscience, the self-reinforcing effect of social media on polarised communities and the result is that the inevitable losers are facts, experts and ‘truth’ (whatever that is).

While this is clearly a complex issue, as a media trainer, whose stock trade is soundbites, facts and stories, I think there is a false dichotomy between the facts-versus-emotion argument. Emotion is nothing new when it comes to trust and decision making (whether it’s in politics or picking one shampoo brand over another).

The Political Brain by Drew Westen

In his 2007 book, The Political Brain, the academic Drew Westen hammered this point almost to excess but it’s still a key point that people often make decisions based on their ‘gut’ and that you can’t fight gut with reason alone.

Post Truth era: persuasive communicators use facts and emotion

To be a persuasive communicator you genuinely need to combine hard (rational, fact based) data and soft evidence (examples or stories) – into a schema or overarching story that makes sense and appeals to people at a concrete level. The FT columnist and economist Tim Harford gave a wonderful illustration of this when he wrote about Florence Nightingale. It was the British nurse who first seemed to understand that ‘the dryer the better’ approach that was being applied to health statistics in the 19^th Century wasn’t going to do the trick when it came to persuading hospital managers to change embedded habits and improve hygiene standards in hospitals. This led to Nightingale producing her famous Rose Diagram.

Florence Nightingale’s Rose Diagram

As Harford writes:

‘What makes Nightingale’s story so striking is that she was able to see that statistics could be tools and weapons at the same time. She educated herself using the data, before giving it the makeover it required to convince others.’

So the overall story matters. And it is a convenient but simplistic fiction for those who lose campaigns or get their overall narrative wrong to argue that emotion and hyperbole have trumped reason.

Post Truth era: trust is not rational

Now of course, none of these ‘tools of persuasion’ will work if they fall on deaf or unwilling ears. And this sums up the problem for me. Trust is not something that is generated rationally or from a top down ‘trust me/trust the experts’ approach. In the digital age, those who feel that that they have been consistently overlooked or ignored will not be inclined to accept statistics from those who they feel are simply treating trust as a transactional tool to generate some kind of behaviour change (vote for me, buy my computer etc).

So what’s the answer? I don’t claim to have it. But I do think proper listening would be a good starting point. And that’s where I feel our soundbite, debating style, televised model of communication is in trouble. Most of our traditional leaders are spectacularly bad at listening, partly because of reasons of time and partly because listening often means letting people vent at you, which doesn’t look great on YouTube.

How we reorganise public communication so that it is a proper exchange is something that will take time and work. But we are currently experiencing blowback from people who feel that they have been shut out or side-lined for too long.

And sadly, this has led to the axiom that ‘if I hate you, then your facts are wrong’.

How to survive a TV debate, David Cameron

How to survive a TV debate 1: Cameron the smooth

June 5, 2016/0 Comments/in Blog /by Lindsay Williams

Those wanting to study how to survive a TV debate could do a lot worse than dissect the performance of UK Prime Minister, David Cameron, in a high-profile, live-grilling on Sky News. However, the headlines Cameron got after his one-hour marathon by both a political correspondent out to make his name and a live audience, was universally negative. The Week ran ‘Cameron mauled by TV audience’ and most of the coverage focused on a rather rude student who accused the PM of ‘waffling’.

You can watch the whole hour here.

How to survive a TV debate: Cameron did an excellent job

All of which seems unjust if not plain misleading. Not normally a fan of Cameron I have to say I think he did an excellent job. He was superbly well briefed, he did not get caught out by any question, from either the correspondent Faisal Islam or the audience. I am pleased to see that I am not completely alone in my assessment. Rather begrudgingly, the Chief Political Commentator for the Independent newspaper at least, agreed with me as you can read here.

How to survive a TV debate: anticipate the tough questions

For students of the PR lesson, it is important to understand that one of the tricks of the journalist is to find a damning nugget of information and then go on and on about it. If the question hasn’t been anticipated the interviewee is left struggling to confidently and credibly answer. The problem is, of course, that there are a huge number of possible ‘damning nuggets’. Faisal Islam started with the manifesto promise from 6 years ago that net migration would be reduced to tens rather than hundreds of thousands, something that the government has failed to deliver on. He moved on to the recent promise that VAT would not rise and noted that the European Court of Justice had overruled a UK law that made solar panels VAT-free, suggesting that UK government did not have sovereign control over its VAT rules. He also tried to challenge the Prime Minister with the number of times that the EU Council of Ministers had over-ruled the British government. None of these were questions the Prime Minister looked surprised by or did not have a clear response to. He dismissed the last as a ‘totally spurious figure’ before Islam could actually say it.

Once the set-piece political interview was over the PM faced a studio audience. The problem with responding to a public audience is they are, by definition, very diverse and you have even less idea what is coming up. Cameron faced questions about issues as unrelated to the debate as to the funding of mental health and his previous pronouncements on the new Mayor of London, Sadiq Khan. Again he had clear credible arguments to all of these questions.

How to survive a TV debate: use examples

The Prime Minister not only answered questions credibly but repeatedly landed his main message, that leaving the EU would be ‘an act of economic self-harm’; he used lots of examples to back up his points. He talked about why Britain sells no beef or lamb to the US (no trade deal), how the UK’s car industry currently sells all over Europe but outside the EU it would be likely to face a 10% tariff. He also explained that it is easy now for someone from Bolton making fan belts to sell them to all 28 countries, rather than outside the EU trying to meet 27 different sets of rules.

How to survive a TV debate: stay polite

When dealing with the audience he was endlessly polite. The question from the student who accused him of waffling was incoherent and much more waffly than the answer. And despite her rudeness, the Prime Minister did his best to answer her.

I saw no evidence of mauling.

I do happen to agree that the missing bit from the whole Remain campaign has been an articulation of the positive vision for a better functioning EU. But this cannot be a mistake. The campaign must be polling, researching which arguments play well, and must be concluding that the positive vision piece just doesn’t work. Perhaps the EU fails in so many ways it is better to not draw attention to what it could do and could achieve.

The question remains if the Prime Minister did such a good job why did he get negative coverage for the debate and why did it not get ‘cut through’.

The answer, I suggest, is that no one believes anything he says. This is not just Cameron’s problem. It is a problem throughout the world. Since the financial crisis of 2008 cynicism about politicians in power and anything that can be called the establishment has never been higher, at least in the countries commonly called ‘the west’. In the wider Brexit debate there is an endless call for real facts and yet every attempt to deliver serious analysis, projected numbers or explanations are dismissed as unreliable or untrue. It is difficult to see how democracy is going to adapt to this new reality.

How to survive a TV debate, Michael Gove

How to survive a TV debate 2: Gove the fearless

June 5, 2016/0 Comments/in Blog /by Lindsay Williams

Students of how to survive a TV debate would learn rather different lessons from watching Michael Gove, a leading spokesperson for the UK’s EU Leave campaign, compared to the first debate in the series with Prime Minister David Cameron.

You can watch the full one hour debate here.

How to survive a TV debate: good humour and grace under fire

This was another polished performance, full of good humour and an ability to handle aggressive questioning with toughness, but also good grace and prepared lines. But where the Prime Minister apparently answered questions, Michael Gove sought to move the debate onto different grounds. This is what you do when you have less facts and less third-party endorsements than the opposition. Gove rarely responded directly to questions whilst waiting for the opportunity to land his message: he went from question to message in a heartbeat.

Here is an example.
How many independent economic authorities share your dream of Britain outside the EU? Can you name a single one?
If you are talking about the economic authorities that have already weighed into the debate, they are people who have been wrong in the past and who didn’t predict the global crash in 2008…I prefer to take the views of business people …

Michael Gove repeatedly landed his messages. Here are the ones I spotted with links to other commentators who saw what I did.

If we leave the EU we will be able to keep out criminals and kick out terrorists. (Note the alliteration of the Ks here).
We can take back control of our democracy.
The EU is a job-destroying machine.

How to survive a TV debate: deploy metaphors

One of the best lines of the debate came from a member of the audience. He argued ‘You are asking us to vote for a divorce and sort out the financial settlement afterwards. That makes no sense to me, you negotiate before (you leave). And with respect Mr Gove, you are like a First World War general, waiving the flag, saying ‘over the top men’. But you have no idea what is going on, on the front line or what the casualty rate will be’. Gove listened to this patiently and then answered respectfully and skillfully moving the conversation on to his message about putting faith in the British people.

Gove had good metaphors of his own. He suggested that the UK, ‘rather than being a difficult lodger in a house we didn’t design could be a friendly neighbour in a home we could call our own’.

As we have noted many times before in our blogs, metaphors are mighty powerful weapons of war.

What was missing from a spin doctors point of view were the numbers and the everyday examples. Where was the fan-belt maker from Bolton and the car exporters from Sunderland?

How to survive a TV debate: rhetorical flourish

There were however, some clever rhetorical flourishes. Gove challenged us all to name the five presidents of Europe. He asserted that none of us could. ‘The European Union’, he said, ‘is not a democracy, no one is elected, no one can name the presidents and none of us can sack them’. He went on: ‘The most powerful symbol of our democracy is the removal van that arrives outside 10 Downing Street every five or ten years’. Examples of prepared, powerful, clever, rhetoric.

Interestingly, while the questions from the audience were just as tough as in the previous programme, overall the audience were much more supportive of Michael Gove than they were of the Prime Minister. While the set piece interview for Gove was more manic, with more interruptions and more heated, the discussion with the audience was much friendlier and more respectful.

Message building brexit shows how quotes are crafted image

Message building and the art of the quote

April 19, 2016/0 Comments/in Blog /by Lindsay Williams

Message building is an art not a science but one of the key elements is being able to find quotable language. For students of message building and the crafted quote (or ‘sizzle’ as we call it), the Brexit referendum in the UK is proving a wonderful real-time case study.

Message building brexit shows how quotes are crafted

The UK is in the middle of a campaign about whether to stay or leave the EU

Message building is art not science

Coming up with great quotes day after day must be keeping the spin-doctors and speech writers very busy but here are a few of our favourites.

George Osborne, Chancellor of the Exchequer
Brexit would cause ‘profound economic shock’.

Chris Grayling, Cabinet Minister
‘The Commission’s locker is full of new ideas and new plans. If we vote to remain, the door of that locker will be opened wide the day after.’

David Cameron, UK Prime Minister
Brexit would be the ‘gamble of the century’.

Boris Johnson, Mayor of London
‘Let us say knickers to the pessimists and the merchants of gloom’.

Jeremy Corbyn, leader of the opposition Labour Party
Corbyn warned that a Conservative government would take the opportunity of Brexit to slash protection for workers, in a ‘bonfire of rights’.

William Keegan, Guardian writer
Brexit would be ‘a messy divorce and very hard on the children’.

Stephan Crabb, Cabinet Minister
Brexit would amount to an ‘act of self-harm’

Message building with numbers

Gisela Stuart, Co-Chair of Vote Leave
‘Every week we send £350m to Brussels. I’d rather that we control how to spend that money, and if I had that control I would spend it on the NHS.’ Note that here Stuart goes for the numbers rather than the quotable language. The Leave campaign has had a lot of success with the £350m a week figure; even though it has been debunked several times (as here), it continues to be used repeatedly.

Message building: use judgement and caution in crafting the quote

Boris Johnson
Earlier he used the quote that leaving the EU would be ‘like a prisoner escaping jail’. Boris also often uses expletives that others in public life avoid as here in the Express. He is one of the most quotable politicians but it has got him into deep trouble in the past. He once had to apologise to the whole of Liverpool after accusing them of ‘wallowing in grief’ over the death of a local man beheaded by militants in Iraq. Nowadays, he is more disciplined and uses his flowery language to more strategic political effect.

George Osborne
The Chancellor has also dubbed Pro-Brexit advocates as ‘economically illiterate’. Earlier he said leaving the EU would be ‘political arson’. We are watching Osborne closely. He used to be an unimpressive media performer but, presumably as part of his preparation to be a contender for Prime Minister, he has put a lot of effort into improving his communication skills. He is much better at the crafted quote than his boss and ex PR man David Cameron.

IMF
This august body claimed the UK’s exit from EU could cause ‘severe regional and global damage’. Here we see a ‘serious’ international organisation being cautious with its language but as a result most people will have missed their important intervention.

Aaron Banks, Leave campaigner
‘Freedom has never been so cheap’. He was commentating on the Stay campaigns figure that the cost of leaving the EU would amount to 21p per household per day.

Metaphors widely used in message building

Put them all together like this and firstly you can see how spin doctors love metaphor and simile. Second, it looks idiotic and superficial but remember these phrases were just one element in a wider interview or speech. It is the element designed to be quoted by the journalists. These phrases are the sign-posts in the argument. There is plenty of detail out there to substantiate the headlines. While the quotes may annoy the academically minded purists we should not kid ourselves that people would choose, without them, to wade through the IMF or Treasury reports on impact of staying or going.

Learn to craft a good quote and as a PR or speech writer you will go far.

Message building and The Media Coach

We run message building workshops to help organisations plan external communications. We also have a twitter account @mediasizzle that just picks up examples of quotable language.

Image used under Creative Comms Licence credit “Descrier” descrier.co.uk

Why Britain’s pro-EU campaign is unlikely to make Emma Thompson its new spokesperson

February 23, 2016/0 Comments/in Blog /by Laura Shields

The starting gun has been fired for the referendum on Britain’s EU membership. And so has the battle of the soundbites. Pretty much any politician with strong views has come out with their quotable phrases on why Britain should chuck the towel in or stay a member of the club.

The soundbite onslaught has begun as UK’s In-Out referendum date announced

Amid all the uncertainty over what will happen, one thing you can be sure of is that we’ll all feel well and truly bludgeoned by the media onslaught come polling day on June 23^rd.

Status quo and crumbs

Here’s a quick flavour of what we’ve had so far. For the ‘out-ers’, on Cameron’s deal we’ve had this from Eurosceptic MEP Daniel Hannan: ‘Britain banged the table and aggressively demanded the status quo’

Meanwhile, the Chairman of ‘Out’ campaign group Leave. EU Richard Tice has clearly been watching The Great British Bake Off and knows he’s onto a winner with a culinary metaphor: ‘Cameron promised half a loaf and came home with crumbs’.

For the Government, both David Cameron and George Osborne have been resorting to a less flashy but very effective tricolon (Osborne in particular is a dab hand at these rules of three). We’ve seen both arguing that Britain is ‘Stronger, safer, better off in the EU’.

Anti-British

By Garry Knight - Flickr, CC BY 2.0, https://commons.wikimedia.org/w/index.php?curid=37467880

Emma Thompson’s humorous comments were rather too quotable

But it was another soundbite that got a less obvious face into trouble last week. Actress, Emma Thompson, found herself at the centre of a Eurosceptic media feeding frenzy by telling a Berlin press conference that it would be ‘madness’ for Britain to leave the EU and that she would be voting to stay in. Strong language in its own right and a sentiment that many ‘In-ers’ will doubtlessly applaud. However, the reason why I doubt the pro ‘Stronger In’ campaign will be appointing Ms Thompson as their new spokesperson is that she then committed the cardinal sin of making a joke about Britain as a country and ended up being attacked as anti-British.

Here’s what she actually said: (Britain is): ‘A tiny little cloud-bolted, rainy corner of sort-of Europe; a cake-filled, misery-laden, grey old island.’

Soundbite sizzle

From a media trainer’s perspective, this kind of quote is dynamite and goes right to the top of our sizzle scale. It’s visual, emotive and plays beautifully with ideas around British stereotypes. It is also perfect clickbait (as the subsequent media storm confirmed).

However, from a campaign PR perspective, here’s what I believe would have been the pro side’s considered response: …….gaaaaaaah.

And this, unfortunately, is due to the fact that when it comes to the EU debate the sure-fire way to get the wrong kind of headlines is to offer any kind of comment that could be interpreted as anti-British. The eurosceptics and the media love this kind of quote because it plays deep into the sovereignty, identity and independence frames that are so effective for pushing anti-EU buttons quickly.

Clearly, anyone should be entitled to say whatever they want about Britain and be free to make jokes without this kind of outcry. And the debate badly needs more people outside politics to come out and talk about why being in the EU does or doesn’t matter beyond the Westminster bubble.

But, with the British public complaining that they don’t have enough information about why being in the EU matters (or doesn’t), spokespeople for the pro side already have their work cut out simply to talk about the benefits in a clear and concrete way. Their best chance of doing this is to make sure they don’t fall into the framing trap and lay themselves open to accusations (ill-founded or otherwise) of a lack of patriotism.

Emma Thompson photo by Gary Knight on Flickr by CC 2.0

3 Stories the UK’s Pro-EU lobby should tell

May 27, 2015/1 Comment/in Blog /by Laura Shields

The Pro-EU lobby in the UK lacks a great story

We’re less than three weeks into the shadow UK-EU referendum campaign and already companies and business groups have started drip feeding negative warnings about vague threats to jobs and growth into the public debate.

Airbus, JCB and Vodafone are just three of the big names adding their two cents but precisely, who these warnings are aimed at is beyond me given that negative campaigning went down like a lead balloon in Scotland.

None of these arguments are wrong but we need something more to get inspired. Even the most casual observer knows that a large chunk of the UK in EU discussion is about British identity and that ‘red tape’, ‘renegotiation’ and ‘Brussels decides’ are often trigger words to fire people up about the fear of British identity under threat.

They are also side lining the much bigger story about the EU and Britain. In her book ‘Acts of Union and Disunion’, the historian Linda Colley argues that throughout history British identity has periodically organised itself around a series of ‘constitutive stories’ that include liberty, monarchy, the sea, constitutional superiority, islands and (at times) Europe. These stories have been particularly helpful during times of external pressure because they give the often fractious group of different nations a common identity to converge around.

Eurosceptics are great at exploiting these ideas which is why any campaign (and I use this term in the loosest sense) for staying in the EU needs to pitch its battle lines firmly around these areas. This means looking at identity and beyond jobs, growth, reform, regulation, renegotiation, the national interest, immigration or, shock horror, caps on mobile phone roaming charges.

Fortunately, the signs are that the pro-camp is starting to see that economic arguments alone won’t be enough. Any successful pro-EU campaign needs to re-claim and re-frame these ideas by coming up with a better set of stories about why being British means being at the heart of the EU. It doesn’t mean its leaders need to chuck their studies about British jobs and influence out of the window. But it does mean understanding that people need more than a set of data and scaremongering soundbites about loss of growth and trade to get excited.

Whether we’ll get this kind of approach is debatable, particularly given the less than inspiring line up of big names tasked with leading the referendum discussion.

But I do think we need to see three kinds of identity-based stories doing the rounds. I don’t claim to have them all fleshed out but they broadly fall into stories that address the questions – what do I want for me/my family, what kind of country do I want to live in, and what kind of world do I want to live in?
The first story needs to address the issue of ‘small values’ i.e. one that addresses what being in the EU means to people at an individual and familial level. This could be very much tied to the ambition and aspiration (whatever that means) agenda that everyone seems to be getting excited about in Westminster. If we are to believe that Britain is a place that rewards hard work then being part of the club that shapes the rules of the world’s biggest single market of 500 million people is essential. If people are personally ambitious then they need to feel personally invested in the club that is the gateway to that prosperity. And they need to be able to explain that to other people they know.

Then we need one on big values i.e. what kind of country do I want to live in? This story is the counterpoint to the perennial ‘red tape’ argument put out by businesses and addresses a lot of the good things that Brits want in their lives – such as holidays, better environmental and energy efficiency standards for fighting climate change and energy dependence and more control over working hours.

And finally we need one about Britain’s place in the world through the EU. And this is the one about taking a lead and setting common standards on climate change, equal pay, human rights energy security, scientific research and Russia. It’s partly about influence but it’s equally about pragmatism and also understanding why being part of a bigger group is key for economies of scale as well as influence.

Reclaiming and mastering the narrative for the pro-EU camp will be hard but essential not least because it’s starting on the back foot. It will require pushing back against the common garden way of talking about and framing the EU and making British people feel as though they are making an active, deliberate and inclusive choice about being British when they choose to be in the EU.

Will these tales be enough? Possibly not. But Britain’s membership of the EU is about more than the national interest. It’s about our national identity and a vision we can and should be proud to be part of. Those who support it must make their voice heard and must not get side tracked by arguments over reform and re-negotiation.

In short, we must hear the kind of stories that show how the success and values of all Britons – not just Britain – have built and are built through Europe.

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