Posts

super league apology

Super League Apology and Why Sorry is the Hardest Word

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‘Sorry’, as Elton John was keen to remind us in 1976, ‘seems…
Crisis Comm Scott Morrison Feature

Crisis Comms Management – Aussie PM gets it all horribly wrong

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Crisis communications management today has a whole set of rules…
Beast from the East

Beast from the East – Wrestling with the Comms

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The Beast from the East gave Britain a whole host of challenges…
rail passenger communication

Rail passenger communication in the dark ages

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Rail passenger communication needs to be dragged into the 21st…
crisis

Crisis management: that’s the way to do it!

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In my last blog for The Media Coach, I wrote about the importance…
Crisis media interview

Crisis Media Interviews: Face the music – but sing from the right song sheet

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Crisis media interviews are understandably terrifying, and most…
Crisis Comms: how to say sorry

Crisis Comms: How to say sorry

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Crisis Comms should include a basic tenet: know when to say sorry. “Sorry…
crisis communication lesson for david cameron

Cameron’s Crisis Communication Lesson

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Many a good crisis communication lesson is never shared, or the…