Tag Archive: marketing

The Case for Video: Argument and Evidence

It is not uncommon as media trainers to come across individuals, teams and sometimes whole companies who regard the media with a mixture of suspicion and fear. I was recently in conversation with some senior people in a successful financial company when it became clear that a general suspicion of the media was extended to anything but the blandest web presence and certainly anything that smacked of ‘new media’, for example a web video.

This was a successful company that had evolved and embraced change in many other ways but when it came to marketing via media old or new, it was firmly in the last century.

Alongside media training I make videos of various sorts, often  – but not always – for the web. The process of sifting information and presenting it visually does not always come easily, but as a professional broadcaster, I have no doubts about the benefits.

Below (I make no bones about the fact that my able cameraman provided me with the figures) I present a few facts and figures that I wish I had had to hand in that conversation in the city.

On video in general:

Studies show a 500% increase in recall effectiveness over reading words alone, by stimulating other senses.

It provides a powerful way to engage directly with your customers, consumers, or any target audience.

If you are not yet convinced:

Research shows that one exposure to a video is equivalent to seventeen exposures of banner advertisement in terms of brand awareness, message association, brand favourability and ‘purchase intent’, which is the intention to ‘buy’ to you and me. (Source: Dynamic Logic’s MarketNorms database of 1,600 online ad campaigns from over 1.7 million respondents.)

What’s more, click through rates from video are between 200-700% higher than from images. (Source: DoubleClick study of 300 online video ad campaigns placed by 130+ advertisers, from 2.7 billion ad impressions.)

And research also tells us that videos generate action from 44% of viewers. (Source: Online Publishers Association (OPA) study of 25,000+ internet users.)

For those of you who consider mass marketing campaigns as an effective way to get access to new clients or spend inordinate amounts of money on advertising I wonder if it is time to think again? There is the digital communications revolution going on and the high end advertising industry is taking some heavy fire.

The financial services client that stunned me with their attitude to the media old and new, is now grasping the proverbial nettle: It has begun engaging with the media to promote itself.

Small beginnings are sensible and I am not expecting a series of full page exposes in the broadsheets or a slick corporate video suddenly appearing on the TV. And for those of you already trained by us: we all understand there is work to be done sorting out key messages, sizzling the language and finding the anecdotes, facts and figures to back it all up. Only then they will that company be really ready to engage!

I am convinced, however, that it, like many companies, will benefit from increased exposure to both the public and their clients.

How to Launch a Book

Launching a book successfully takes more than writing well (although obviously it helps if you aren’t trying to flog your audience a load of drivel they have no interest in buying). But, as anyone will tell you, writing and talking are two very different things and the art of seducing someone who has a mild to non-existent interest usually comes down to how much they like you on the day.

And by ‘you’ I mean ‘you the product’ – as in your book plus your ability to sell it.

As with all things in life, content and process go hand in hand. And, while this may sound blindingly obvious I regularly encounter otherwise intelligent individuals (particularly in Brussels) – who frequently give presentations or make impromptu speaking appearances without giving a thought to how they are going to get the audience on side.

Jonathan Powell, on the other hand, has done his homework on how to tell a tale both on and off the page. I saw him launch his most recent book ‘The New Machiavelli’ at The Centre in Brussels a few weeks ago. For those who haven’t read it, it revisits the lessons contained in ‘The Prince’ and how they can be applied to modern leadership in general and  the Blair Government in particular.

Much as it annoys me to say it, Mr Powell was riveting (there wouldn’t be much point to this blog if he weren’t). As Tony Blair’s former Chief of Staff, he clearly has some inherent advantages when it comes to snaring an audience. Firstly, the controversies of the Blair era pretty much guaranteed even the most hostile of bums (of which there were a few) were on seats.

Secondly, under Mr Blair Mr Powell had the chance to learn first hand from one of the world’s slickest political communicators.

Here is my take on his performance:

1) Powell neither read from nor mentioned his book

I counted and he never actually said: ‘In my book, I…”. Rather, whenever he was asked a direct question he answered it with a comparison from Machiavelli. This is clever strategy: it allows him to communicate the book’s core message while simultaneously  portraying himself as an expert rather than a player. Audiences like this – they don’t feel like a sales transaction to be naked – so entertainment and information are essential.

2 Soundbites – some his, some recycled – were rolling off Powell’s tongue.

I got a sore hand trying to get them all down but here are just a few:

‘Tony Blair once described power as a shiny Rolls Royce without keys’.

‘The civil service used to be like a monastic order which boys would enter upon leaving university and only quit on retirement’

‘Bill Clinton once said he wanted to come back as someone with real power – a member of a focus group’

‘We were desperate to be re-elected’ (in 2001)

There were tons more like this but the picture they painted of Downing Street life was vivid and compelling.

3)Anecdotes – always humanise your point with a case study or example

This is something Machiavelli was good at too. In Powell’s case the stories are also used to illustrate a wider point, but they are also told to be make people laugh and show people what life was like behind the scenes: e.g. the former Dutch Prime Minister Wim Kok gate-crashed a private Downing Street dinner and they didn’t have anything to feed him because he was vegetarian.